FAQs
Frequently Asked Questions (FAQs)
1. What types of products do you offer?
We offer a range of apparel including t-shirts, sweatshirts, hoodies, and sweatpants for men, women, and unisex.
2. How do I place an order?
To place an order, simply browse our website, select your desired items, choose your size and color, and add them to your cart. Proceed to checkout to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking system.
5. Do you offer international shipping?
Currently, we offer shipping within Canada. For international shipping, please contact our customer support for more information.
6. What is your return and exchange policy?
We accept returns and exchanges within 7 days of receipt. Items must be in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions.
7. How do I contact customer support?
You can reach our customer support team via email at support@fujiuji.com or through our contact form on the website.
8. Do you offer gift cards?
We do not offer gift cards at this time.
9. How do I know if an item is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, it will be marked as such on the product page.
10. What are your sustainability practices?
We are committed to sustainability and are continuously working to reduce our environmental impact. Our practices include using eco-friendly materials and reducing waste in our packaging.
11. Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.
12. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a return or exchange.
13. Are your products ethically sourced?
Yes, we ensure that all our products are ethically sourced and produced under fair labor practices.
14. How can I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box on our website. You’ll receive updates on new products, promotions, and more.
15. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options. Please contact us directly for more information and pricing.
16. How can I provide feedback or suggestions?
We welcome your feedback and suggestions! You can send them to us via email at feedback@fujiuji.com or use the contact form on our website.
17. What should I do if I forgot my password?
If you forgot your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password.
18. Are your prices inclusive of taxes?
Prices on our website are exclusive of taxes. Applicable taxes will be added at checkout based on your location.
19. Can I use multiple discount codes on a single order?
Only one discount code can be applied per order. If you have multiple codes, you will need to choose the one that offers the best value.
20. How do you ensure my personal information is secure?
We use industry-standard encryption technologies and secure payment gateways to protect your personal information. Your privacy and security are our top priorities.